Your questions - our answers

You can opt out of receiving emails about many actions. You can opt back in anytime.

To change your email notification settings:

• Go to the Accounts menu, and click [Settings].
• Click [Notification Settings].
• By default, you will receive all email notifications. Clear any checkbox with a notification you don’t want to receive by email.
• Click [Save] button at the bottom to save your changes.

Some notifications are required and you cannot opt out.

If you lost a device where you were logged into the platform (laptop, phone, etc.), please change your password and security question immediately.

To change your password:

• Go to [Account]/[Settings].
• And then click [Change Password].

You’re about to log in, but you forget what your password is. Here’s a simple solution: the Forgot Password feature.

To reset your password:

• Click the Forgot Password link on the login form.
• Enter your email address. We will then send an email that will allow you to reset your password. Be sure to check your spam, junk, and/or trash folders if you can’t find the reset email. This email is time sensitive, which the reset link will only work for an hour.
• Follow the email’s link to set a new password.

What is Security Question?
We want to support safe and believable platform that you can trust and build your own business on it.

To improve your account safety, you have to choose security questions and type answers. You will be asked to answer your security questions when accessing some important pages.

Please note that you cannot access your account when you forget it.

How to change your security question? Please follow the steps:

• Go to [Account]/[Settings].
• And then click [Change Security Question].

To register as an employer:

• Go to the Sign In page, and click [Sign Up].
• And choose account type as [I want to hire].

Then you will be redirected to Email Confirmation page. Please check your mail box.

To register as a freelancer:

• Go to the Sign In page, and click [Sign Up].
• And choose account type as [I want to work].

Then you will be redirected to Email Confirmation page. Please check your mail box.

After you click [Create Account] button in Sign Up page, you will receive an email from Diligent Space Team.
Then please click [Activate Account] button.

If you don't receive email for a while, then please click [Resend Verification Email] button.

After you activate your account and sign in, you will be able to Onboard page.
Here you can see some guides to use this project and input your personal information.

Once you input all information and click [Submit Profile] button, you can start working as a freelancer.
You can also see the completeness of your profile and update it on the main page.

As you are an employer, you can post your own job and hire freelancers.

To post a new job:

• Go to the Dashboard page, and click [Post a New Job] button.
• Input all information for the new job and click [Publish] button.

After you published your job, you can see it is [Pending]. Administrator will check your job and open it.

Once administrator open your job, then you can invite freelancers to your job.

To post a new job:

• Go to the [Jobs] menu, and click [My Postings].
• Find your job to invite freelancer and click [Invite Freelancers] button.
• Then you can see some freelancers which meets your project requirement. Please select one of them and click [Invite] button.

As a freelancer, you find a job and bid.

To find a job:

• Go to the [Find Work] menu, and click [Find Jobs].
• You can search jobs by title, category, employer location, payment type, budgets, etc.

As a freelancer, you can write a proposal.

To write a proposal:

• Go to the [Find Work] menu, and click [Find Jobs].
• Search jobs and select one.
• And click [Create Proposal] button.

You can find your proposals in [Find Work]/[Proposals] page.

You cannot cancel proposal if it is already awarded. You can only cancel your proposal before it is awarded.

To cancel a proposal:

• Go to the [Find Work] menu, and click [Proposals].
• Find a proposal to cancel and click it to see detail page.
• And click [Withdraw Proposal] button.

You can re-write your proposal for cancelled proposal.

If an employer invites you to a job, then you will receive a notification.

To accept an invitation:

• Check notifications and click an invitation notification.
• Then you will be redirected project detail page and you can see [Accept Interview] and [Reject Interview] buttons.
• Click [Accept Interview] button to accept the invitation.
• Then you will be redirected to create proposal page.

As an employer, you can award proposals and hire freelancers to your job.

To award a proposal:

• Go to the [Jobs] menu, and click [My Postings].
• Select a job and click [Proposals] tab.
• Then you can see proposals and chat with freelancers. Please select a proposal to hire and click [✓](Award) button.

Then your offer is sent to freelancer. After freelancer accepts your offer, you can start work with him.

If the employer awards your proposal, then you will receive a notification.

To accept an offer:

• Check notifications and click an offer notification, or go to [My Jobs] page and click the one.
• Then you will be redirected contract detail page and you can see [Accept offer] and [Reject offer] buttons.
• Click [Accept offer] button to accept the offer and start work.

As an employer, you can also end contract with freelancer.

To end a contract:

• Go to the [Jobs] menu, and click [My Contracts].
• Click a contract to end and you will be able to see contract detail page.
• Then you can click [Pause contract] button to pause contract or click [End contract] button to end contract completely.

You can leave a review for freelancer when you end contract.

As a freelancer, you can track your time logs after you are hired to hourly job.

To track your time log automatically:

• Go to the [Reports] menu, and click [Timesheet].
• Select a project to track time log and click [Start time] button.
• Then you can see a timer is working and your work time is tracking. After you finished your work, please click [Pause] button to stop time tracking.

To make time log manually:

• Go to the [Reports] menu, and click [Timesheet].
• Select a project to track time log and click [+] button.
• Set time range and click [✓] button.

You can see tracked time logs in the table below.

As a freelancer, you can make invoices for hired jobs.

To make an invoice:

• Go to the [Reports] menu, and click [Invoices].
• And please click [Create Invoice] button.
• Then you can see some contracts which you can make invoice. Please select one and click [Select] button.
• And please select billing date range and click [Next] button.
• Then you cann see invoice creation page. Please input necessary fields and click [Send Invoice] button.

You can see created invoices in [Reports]/[Invoices] page.

As an employer, you can see invoices from freelancers and check them out.

To pay an invoice:

• Go to the [Reports] menu, and click [Invoices].
• Then you can see some invoices. Please select one and go to invoice detail page.
• Please check invoice details and click [Pay] button.
• Or you can click [Decline] button to decline it.

Yes, you can make an invoice with time logs in declined invoice again.

Once the employer declined your invoice, then the status of time logs in that invoice became [Declined]. After you created new invoice with them, the status of them became [Pending] again.

Paypal and Payoneer are supported on the platform. You can choose either Paypal and Payoneer for the withdrawal method.

To setup your payment account:

• Go to the Accounts menu, and click [Settings].
• Click [Get Paid].
• In the Payment details section please click [Add method] button.
• You can setup both Paypal and Payoneer accounts.

Yes, We don’t share your payment emails or any other information anywhere.

For now, there is no feature for automatic payment scheduling. You have to withdraw manually when you need to.

As a freelancer, you can withdraw your earnings manually. But you should setup your payment account before.

To withdraw your earnings manually:

• Go to the Accounts menu, and click [Settings].
• Click [Get Paid].
• In the Balance section please click [Get Paid Now] button.
• Please select your payment method and input the amount to withdraw.
• After that, please click [Get Paid] button.

1$ of withdraw fee will be applied to your every withdraw transaction.
You can check your transaction histories in [Reports]/[Transactions] page.

As an employer or a freelancer, you can see transaction histories.

To see transaction histories:

• Go to the [Reports] menu, and click [Transactions].
• Then you can see and search all transaction histories with their paid status.